FPA Sexual Health e-Shop Order Details

Before placing an order, please read our "Order Details"; after submitting the order, it represents that you have understood and agreed to the following terms and conditions.

How to order

  • You are required to register as a member before placing any orders through our e-Shop, and then you can order online and indicate your pick-up preference. We charge a fixed courier charge of HK$40 per order with maximum of total weight to 700g. Maximum number of purchases per year for each member is 10. A confirmation email will be sent to you once the order is confirmed. After receiving your payment, we will follow up your order in 2 business days. Once the order is placed, it cannot be cancelled or changed.


Payment methods

  • PayPal
  • Credit Card


Exchange policy

  • All goods sold are non-refundable and non-exchangeable.


Delivery Details

  • Delivery Service is only applicable to a designated address within Hong Kong.
  • Your order will be delivered by “Kerry Express”. Courier fee will be charged with your payment at check out.
  • The customer is responsible for paying extra courier fee incurred by delivery failure due to the following reasons: wrong delivery information provided / the courier company fails to contact the customer several times / the customer refuses to pick it unreasonably / does not pick up after time or refuses to accept the closest delivery address, etc.
  • We will try our best to ensure the integrity and security of the package. If an ordered product is damaged or lost during the transportation process, we will assist to recover the compensation from the courier company but not responsible for such claims.
  • We will notify you by email once the items are shipped out. For any enquiries, please email us: fpa_eshop_cs@famplan.org.hk


How long does delivery take?

  • Under normal circumstances, you will receive an email notification instantly after the order is confirmed with successful payment. You will also receive another email notification in 2 business days once the items are ready to be delivered.
  • Deliver to Hong Kong commercial address:
    The order will be delivered in 2-3 business days upon confirmation of payment. The delivery hours are between 9:00 a.m. to 6:00p.m. from Monday to Friday (No services on Saturday, Sunday & public holidays).
  • Deliver to Hong Kong residential address:
    The order will be delivered in 4-5 business days upon confirmation of payment. The delivery hours are between 9:00 a.m. to 6:00p.m. from Monday to Saturday (No services on Sunday & public holidays).
  • Deliver to Kerry Express Lockers:
    The order will be delivered to Kerry Express Lockers selected by you at checkout. You will receive an SMS notification to pick up your order in 3-5 business days upon confirmation of payment.
  • Delivery service might be affected by seasonal holidays (i.e. Christmas, Chinese New Year and Easter) or special incidents. The time for delivery service will be delayed if Typhoon Signal No. 8 or above or Black Rainstorm Warning is in effect.
  • All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.


Are there any restrictions on delivery locations?

  • Delivery service is limited to Hong Kong only. Delivery service is not available for the following areas: Lantau Island, outlying islands, frontier closed areas, airport, no fixed address, PO Box address and premises which are not accessible by staircase and need to be delivered through the balcony. If no elevator service is available at the premises, an additional delivery fee of $30 per floor will be charged.

How can I track my order?


Terms and Conditions

  • The e-Shop aims to sell products for members’ own use. If we have reasonable grounds to believe that you have purchased our products for resale purpose, the Association reserves the right to reject or cancel your order.
  • The Association reserves the right to modify the above terms and conditions without prior notice. In case of any dispute, the decision of the Association shall be final.