FPAHK Client’s Charter

This Clients’ Charter describes your rights and responsibilities when using the Association’s clinical services. It helps to maintain a good relationship between us and thereby enhance your care.

Clients’ Rights

Rights to Treatment

  • Receive medical advice and treatment which meets the current standard of care.

Rights to Information

  • Obtain information about our services and charges involved.
  • Obtain information about your health condition, diagnosis and management.
  • Before agreeing to the treatment, you can obtain information about the treatment, including its efficacy, side effects, complications and any other alternatives.
  • Know the names, effects and common / serious side-effects of the medications prescribed.

Rights to Choices

  • Accept or refuse any physical examination, investigation or treatment, and to be informed of the likely consequences of doing so.
  • Seek a second medical opinion.
  • Accept or refuse participation in clinical teaching and professional training.
  • Choose whether or not to take part in clinical research or client satisfaction survey.

Rights to Privacy

  • Have your privacy, dignity and religious and cultural beliefs respected.
  • Have your medical records kept confidential. Paper records will be destroyed 6 years after your last visit and electronic records will be kept indefinitely.

Rights to Feedback / Complaint

  • Make a feedback / complaint, which will be dealt with promptly and objectively.

Clients’ Responsibilities

  • Provide information about your present health, past health, allergies and any other relevant details.
  • Follow the prescribed and agreed treatment plan, and conscientiously comply with the instructions given.
  • Keep your appointments and notify us early if you cannot attend.
  • Should not ask health care providers to provide untrue information about your health condition, to issue false receipts / sick leave certificates / medical reports or to make false entry into your medical records.
  • Pay the required fees and charges for our services.

Personal Data (Privacy) Ordinance

The Association strives to protect the privacy of your personal data at all times by respecting your confidentiality and keeping all personal data collected, stored, transmitted and/or used in accordance with requirements stipulated in the Personal Data (Privacy) Ordinance (Cap. 486).

  • We may request you to provide personal data such as (but not limited to) Hong Kong ID card number and health information or obtain from any appropriate third party your medical history and any relevant information for your health care purposes and/or statistical purposes (including research and education).
  • Please make sure that the personal data you provide is accurate and complete. If you do not provide us with the medical information requested or if the information is inaccurate or incomplete, our ability to provide appropriate health care to you may be affected.
  • Administrative fee will be charged for medical report / duplicate of medical records.
  • Please note and accept that your personal data, medical or otherwise, may be made available to:
    • Other doctors / health care workers for purposes related to your health care;
    • Trainee doctors / nurses and medical students, under the supervision of our staff during teaching;
    • The Court if ordered or subpoenaed by the Court, or to such other persons as we are required by law;
    • The HKSAR Department of Health, where necessary.

Enquiries

  1. For data access / change of personal information, please contact your attending Clinic / Youth Health Care Centre (YHCC).
  2. For medical report / copies of medical records, please contact the Clinic Assistant on duty or staff of Administrative Department at 2919-7703.
  3. For feedback / complaints, please contact the Doctor or Nurse In-Charge on duty at the Clinic / YHCC. Clinic clients may also call the Clinic Manager at 2919-7728 during office hours. Youth Health Care Centres clients may also call the Senior Counsellor at 2919-7766 during office hours.
  4. Queries can also be directed to the Office for Regulation of Private Healthcare Facilities, Department of Health, HKSAR at 3107-8451.